Program Guide How to Register Registration Faq's Summer Camps 2012 Youth Teens Adults Active Older Adults Family Special Needs MultiSport Club

REGISTRATION FAQ's

How to register for Programs How to change your login name and password Need to know which classes/camps are available? Need to know what classes/camps you signed up for? Instructions on how to register for programs using an online credit How to make an outstanding payment using online credit How to make a deposit Need information on class/camp descriptions, dates etc.? Cancellations and changes Class refund/Credit policy Change of Address, Emergency Contact Information Financial Assistance 1. How to register for Programs Retrieve your Login and Password PRIOR to registering for programs. You can do this by going online at somersethillsymca.org and retrieving your account information or call Karen DiGiovanni at 908-630-3528 or e-mail Karen at . Go to our website, http://www.somersethillsymca.org/. Click on “Registration and Account Management” located on the bottom, right-hand side. Under “My Account”, enter your current login and password and click “submit”. Under “Transactions”, click on “Register for Classes”. Click on the facility where the class is being held, i.e. Riverwalk Click on the department of the class you want to register for. For example, if you want a swimming class, click on “Aquatics”.  All of the Aquatics classes will be listed. Click on the class that you want. The class details will then show. Click on the class/camp in which you are interested in registering for then click “Add to Cart” which is located above the class selections. A pop-up box will appear saying that a class has been added to your cart. Click on “View Cart”. You must select a participant. To select a participant, click on the square with the plus sign in it. All family members will drop down to be selected. Click on the box next to the participant’s name and click “Check Out”. The Check Out page will then show the class fee. Click on the box on the bottom of the page next to “I accept and approve the liability waiver” and click “Submit”. Follow the prompts for payment Please print your receipt for your records.  2. How to change your login name and password Go to our website, http://www.somersethillsymca.org/ Click on the “Registration and Account Management” button at the bottom, right-hand side of page Enter current login and password under “my account” and click submit Scroll down to the bottom and click on “Edit login and password” under “Account settings” Click on the box next to “Change login” Enter new login and then confirm it Enter new password and then confirm it Click “submit”   3. Need to know which classes/camps are available? Please go to our website http://www.somersethillsymca.org/ Click on the “Registration and Account Management” button at the bottom, right-hand side of page Click on ‘View Classes’ Click on the facility where the classes are being held, (i.e.) Riverwalk Click on icon for the department of the class for which you are looking Click on the specific class/camp in which you are interested Look to the far right; class availability is shown under the column vacancy.  4. Need to know what classes/camps you signed up for?  Please go to our website http://www.somersethillsymca.org/ Click on the “Registration and Account Management” button at the bottom, right-hand side of page Enter your login and password Click on ‘View Transaction History’ You can then view everything for which your child is registered. 5. Instructions on how to register for programs using an online credit Retrieve your Login and Password PRIOR to registering for programs. You can do this by going online at somersethillsymca.org and retrieving your account information or call Karen DiGiovanni at 908-630-3528 or e-mail Karen at . Go to our website, somersethillsymca.org. Click on “Registration and Account Management” located on the bottom, right-hand side. Under “My Account”, enter your current login and password and click “submit”. Under “Transactions”, click on “Register for Classes”. Click on the facility where the class is being held, i.e. Riverwalk Click on the department of the class you want to register for. For example, if you want a swimming class, click on “Aquatics”.  All of the Aquatics classes will be listed. Click on the class that you want. The class details will then show. Click on the class/camp in which you are interested in registering for then click “Add to Cart” which is located above the class selections. A pop-up box will appear saying that a class has been added to your cart. Click on “View Cart”. You must select a participant. To select a participant, click on the square with the plus sign in it. All family members will drop down to be selected. Click on the box next to the participant’s name and click “Check Out”. The Check Out page will then show with the class total. There will be a small green box that says “credit” next to the selected participant’s name. Click on that box to know how much credit you have to use. To apply the online credit, click on the box with the plus sign next to the participant’s name. A drop-down box will appear.  Click on “Use Online Credit” in the lower left-hand side. Enter credit amount and click “Save”. The credit amount will automatically be deducted from the total. Click on the box on the bottom of the page next to “I accept and approve the liability waiver” and click “Submit”. If there is still a balance due for the class after the credit is applied, then you may complete your payment on this screen. Please follow the credit card prompts. Please print your receipt for your records.  6. How to make an outstanding payment using online credit Go to our website, www.somersethillsymca.org Click on “Registration and Account Management” at the bottom, right-hand side Under “My Account”, enter your current login and password and click “submit” Under “Transactions”, click on “Pay outstanding balance” Click on the box next to participant’s name Enter amount(s) to be paid Click “Save” Scroll down and click on “Check out” Click on the green credit box next to the participant’s name. This will show you what your available credit amount is Click on the box next to participant’s name. A drop-down box will appear Click on “Use online credit” on the lower, left-hand side Enter the online credit amount and click “save”. Your online credit will be deducted automatically Scroll down and click on the liability waiver. Click “submit” Follow prompts for credit card information if you still have an outstanding balance after your online credit has been applied 7. How to make a deposit * Please note: You can only make deposits on certain specific classes. Some examples are School Year Dance classes and Swim Team Go to our website, http://www.somersethillsymca.org/ Click on the “Registration and Account Management” button located on the bottom, right-hand side Under “My Account”, enter your current login and password and click “submit”. Under “Transactions”, click on “Register for Classes”. Click on the facility where the class is being held, i.e. Riverwalk Click on the department of the class you want to register for. For example, if you want a swimming class, click on “Aquatics”.  All of the Aquatics classes will be listed. Click on the class that you want. The class details will then show. Click on the class/camp in which you are interested in registering for, then click “Add to Cart” which is located above the class selections. A pop-up box will appear saying that a class has been added to your cart. Click on “View Cart”. You must select a participant. To select a participant, click on the square with the plus sign in it. All family members will drop down to be selected. Click on the box next to the participant’s name and click “Check Out” Click on + by the participants name. Box will drop down. See “make deposit” in blue on the lower-left-hand side. Click on it. Type in minimum deposit amount (shown in box) and click “save”. Click on box where it says “I accept and approve the liability waiver” and click submit. Enter credit card information and click submit. The amount should be the deposit amount only. 8. Need information on class/camp descriptions, dates etc.? Regular Program Guide: Go to our website www.somersethillsymca.org/ Click on Programs (top of page) Click on the Program Guide to view it For Summer Camp Guide:  Go to our website http://www.somersethillsymca.org/ Click on Programs (top of page) Click on Youth on the left Click on Summer Camp on the left Click on ’View Camp Guide’. 9. Cancellations and changes   The YMCA reserves the right to: Cancel classes if there is insufficient enrollment. If the YMCA cancels the class, we will make every effort to move you/your child to another class where there is an opening. If we are unable to move you/your child to another class, we will issue you a refund for that program. Close in inclement weather Change schedules, rates and fees without prior notification Cancel classes for Somerset Hills YMCA special events  10. Class refund/credit policy Requests for a credit of your class fee must be submitted prior to the third week (third class) of the program session. Please note that after week two (second class of the session), credits will be issued for medical reasons only and must be accompanied by a doctor’s note. Credits will be pro-rated based on the number of classes attended. Memberships and initiation fees are non-refundable and non-transferable. Refund/credit request forms are available at the Welcome Center. A $5 processing fee will be charged if you change or drop a class, unless the change is due at the request or need of the YMCA. Please direct any questions to Karen DiGiovanni, Program Registration Coordinator, at 908-630-3528, or e-mail Karen at .  11. Change of Address, Emergency Contact Information Please make sure that your correct home address, up-to-date email address, and emergency contact information is always current by updating online or on file with the Welcome Center staff. 12. Financial Assistance The Somerset Hills YMCA welcomes deserving individuals unable to pay the full cost of programs and/or memberships. Financial Assistance is available to those in need. For more information, please visit our website, http://www.somersethillsymca.org/, or contact Lourdes Gonzalez at 908-766-7898 ext. 346. Applications are available in both English and Spanish online and at the Welcome Center desk.